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Top tips for Real Links integration

Use the Real Links integration to award points when people share and engage with Seenit content. Points are earned through Real Links when specific actions happen in Seenit, for example:

  • when someone views a shared project (uploader link)

  • uploading to a project

  • sharing a video

What this feature does

When Real Links is enabled for your workspace, Seenit can send activity events to Real Links. Real Links then awards points based on the rules your organisation has set.

This helps you:

  • Encourage participation (sharing, uploading, viewing)

  • Reward the behaviours that matter most

  • Track engagement through Real Links

How points are earned

Points can be awarded for the actions below. Your admin can enable or disable these and set point values.

View of project (Uploader Link)

Points are awarded when someone views a project that has been linked to Real Links.

“Unique view” means Real Links counts a viewer once. Repeat views from the same person may not award additional points, depending on your Real Links settings.

Upload to a project

Points are awarded when a user uploads content to a project.

Video shared

Points are awarded when a user shares a video that can be seen on Real Links account

Where to see your points

Points are managed and displayed in Real Links.

To view your total points and activity history:

  1. Open Real Links

  2. Go to your points or rewards area
    (the name may vary depending on your Real Links setup)

If you believe you are missing points, see Troubleshooting below.

How it works

  1. You complete an eligible action in Seenit, for example sharing a project (that has already been linked to Real Links)

  2. Seenit sends the activity to Real Links

  3. Real Links checks which rules apply and awards points

Point values and eligibility rules are controlled in Real Links.

Requirements

  • Real Links integration must be enabled for your workspace

Troubleshooting

I shared something but did not get points

  • Confirm you shared content that had been linked with Real Links (you'll be able to see all linked content when you log in to your Real Links account)

  • Points may take a short time to appear in Real Links

  • Check whether the action is currently eligible for points, as your organisation may only reward certain actions

  • For “unique view” points, confirm the viewer counted as a unique viewer in Real Links

I got fewer points than expected

  • Your organisation sets the point values and rules in Real Links

  • Some actions may only award points once per item, per day, or per unique viewer, depending on Real Links settings

Who can change point values?

Point values and rules are configured by your Real Links admin, or whoever manages rewards and settings.

FAQ

Does every share earn points?

Only shares for content that has been linked to Real Links, and match the rules your organisation has set, are eligible.

Do views always earn points?

Only unique views are eligible, and only if your organisation has enabled points for unique views.

Where are points stored?

Points are stored in Real Links.

Need help?

If you are still stuck, contact your internal Real Links admin, or share the project or video link and a short description of what happened with your support contact so they can investigate.

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